DELIVERY & RETURNS
UK and International Delivery
All orders are dispatched via DHL. You will receive a tracking code so you can track your order. UK orders are deliverd within 1-3 business days, Europe 3-5 days, Canada & North America 3-5 business days, Australia 5-7 business days.
We can dispatch to other regions of the world for a quotation contact [email protected]
Orders are dispatched same day when placed before 1pm Monday - Thursday. Orders placed after 1pm Friday-Sun will be dispatched on Monday.
We endeavour to dispatch orders as quickly and efficiently as possible. Unfortunately there are circumstances beyond our control that will increase delivery times such as industrial action, bad weather, or busy holiday periods.
The dooup Money Back Guarantee applies to purchases made in the UK and Republic of Ireland (ROI), and is only applicable to residents of the UK, ROI, the Channel Islands and the Isle of Man on the following products: The dooup Complete Pet Waste Clearer Starter Pack
The Money Back Guarantee only applies if you do not agree that you are benefiting from using The dooup CPWC.
If you do not agree that positive results are achieved when using The dooup CPWC please submit the following information to [email protected]
Your dated receipt confirming your purchase of the The dooup CPWC starter pack
Your name, address and contact telephone number
A statement of a minimum of 20 words illustrating the reason for why you do not think that you are getting positive results when using The dooup.
You have understood that when using The dooup on flat surfaces, such as paving and decking, that soft and runny waste will leave some residue waste behind.
You have watched the support videos and fully understand there is a technique required for using The dooup with different terrains.
Upon receiving an official returns email from Maface Solutions Ltd with the details of how to return your dooup, please follow the instructions carefully, ensuring you enclose your details with the package to return.
Any product returned that is not suitably cleaned will not be considered eligible for a refund and photographic evidence will be retained for any legal action required.
We accept that you will not be able to return the fluid provided in your starter pack but we ask that at least 15 bags are returned with the dooup and the box/packaging that it arrived in.
Return postage fees are paid by the buyer. We have found that collectplus operate the cheapest returns service. However, if you have access to a cheaper delivery service then this is also acceptable.
Please notify us within 21 days of purchase if you have decided to return your dooup.
No claims from agents, third parties or organised groups will be accepted. Incomplete, illegible or photocopied claims or those not in accordance with these terms and conditions will be rejected.
The closing date for receipt of claims 30 days after purchase. The Promoter will accept claims received after this date if the original claim is received within those 30 days. Claims received after this time will not be refunded. The Promoter reserves the right to extend the closing date.
The Promoter accepts no responsibility for claims that are delayed due to loss or technical fault.
The refund will be sent within 28 days of receipt of your claim.
The Money Back Guarantee is in addition to your normal legal rights and accordingly your statutory rights are not affected.
These terms and conditions and any dispute arising shall be governed by English law.
The decision by the Promoter is final in all matters relating to this Money Back Guarantee and no correspondence will be entered into.
Personal information provided to the Promoter may be processed by agents or 3rd parties acting on its behalf to administer your refund.
The Promoter is Maface Solutions Ltd