dooup Money Back Guarantee


Money Back Guarantee details


The dooup Money Back Guarantee applies to purchases made in the UK and Republic of Ireland (ROI), and is only applicable to residents of the UK, ROI, the Channel Islands and the Isle of Man on the following products: The dooup Complete Pet Waste Clearer Starter Pack

The Money Back Guarantee only applies if you do not agree that you are benefiting from using The dooup CPWC.

If you do not agree that positive results are achieved when using The dooup CPWC please submit the following information to [email protected]

Your dated receipt confirming your purchase of the The dooup CPWC starter pack

Your name, address and contact telephone number

A statement of a minimum of 20 words illustrating the reason for why you do not think that you are getting positive results when using The dooup.

You have understood that when using The dooup on flat surfaces, such as paving and decking, that soft and runny waste will leave some residue waste behind.

You have watched the support videos and fully understand there is a technique required for using The dooup with different terrains.

Upon receiving an official returns letter from Maface Solutions Ltd with the details of how to return your dooup, please follow the instructions carefully and send the dooup back in the box provided with a postage bag to cover it.

The returns letter will include instructions of how to clean the dooup and this is visually demonstrated on the support video here. Any product returned that is not suitably cleaned will NOT be considered eligible for a refund.

We accept that you will not be able to return the fluid provided in your starter pack but we ask that at least 15 bags are returned with the dooup and the box/packaging that it arrived in.

Please notify us within 21 days of purchase if you have decided to return your dooup for a refund.

No claims from agents, third parties or organised groups will be accepted. Incomplete, illegible or photocopied claims or those not in accordance with these terms and conditions will be rejected.

The closing date for receipt of claims 30 days after purchase. The Promoter will accept claims received after this date if the original claim is received within those 30 days. Claims received after this time will not be refunded. The Promoter reserves the right to extend the closing date.

Only one claim is admissible per household. You must be the holder of a UK bank account in order to submit a claim

The Promoter accepts no responsibility for claims that are delayed due to loss or technical fault.

Each valid claim will receive the amount paid originally, minus the returns postage, into the account used to originally purchase.

The refund will be sent within 28 days of receipt of your claim.

The Money Back Guarantee is in addition to your normal legal rights and accordingly your statutory rights are not affected.

These terms and conditions and any dispute arising shall be governed by English law.

The decision by the Promoter is final in all matters relating to this Money Back Guarantee and no correspondence will be entered into.


Register your 1 year guarantee here

Email your details to [email protected]

with your name, address and date of purchase (including where you purchased - we only provide a one year guarantee when bought direct from this website).




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