Terms & Conditions

Terms and Conditions


All prices include shipping and value added tax.

If an item is out of stock the customer will be notified and offered a full refund or estimated delivery date.

To make use of the Money Back Guarantee, please read the following terms and conditions carefully


Customer information collected by this website is strictly confidential and processed in respect of The Data Protection Act and will not be shared with any third parties. We will only contact you in regards to products sold from The dooup range.

Delivery Policy

We use Hermes three day service to deliver our products and aim to dispatch the next working day if ordered between Sunday and Friday before 1pm.


Orders placed Friday to Sunday will be dispatched on Monday.

Whilst it is our objective to deliver our product within three as outlined above this is not a guaranteed service. Delivery is subject to the customer (or neighbour) being home to take delivery, and delivery times may vary.

The customer has the right to cancel their order but may be subject to a delivery and return charge if the item has already been dispatched. The item must be returned unused.


Any item that is faulty is eligible for replacement. Please contact us immediately at [email protected] or telephone 01531 636725. A pre-paid returns postage bag will be sent to you to return the faulty item.

Refund Policy (see Money Back Guarantee details above)

The dooup is an innovative tool designed to clear pet and stray animal waste. Like most tools, an understanding of the instructions are required. Instructions and User Support videos have been provided to offer as much advice as possible. It is the responsibility of the customer to study this material in order to get the best use out to the product.

A refund will be given only if the customer demonstrates they have viewed the instructions and User Support Videos

The customer has a trial period of 21 days in which a full refund is provided. We accept that the fluid cannot be returned but ask that at least 15 bags are included when returning the device.

Upon receipt of the dooup (cleaned and in good condition, see MBG guidelines above), including the 15 remaining self-sealing bags, and the packaging where possible, we will refund the purchase, minus the returns postage. Refunds will be via cheque or direct into the account that the buyer originally paid from.

Using the Website

This website is owned and operated by Maface Solutions Limited (company number 7324356). Purchases from this website are purchases from us.

By using this website and ordering goods from it, you agree to these terms and conditions (the “Conditions”) and you accept that the Conditions and your use of the website shall be governed by English law and are subject to the exclusive jurisdiction of the English courts. Nothing in these Conditions affects your statutory consumer rights.

Please ensure that any information you provide to us is accurate and current.

Remember to check the Conditions when you use the website as we may change the Conditions from time and time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.

We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.

We may suspend or terminate access to the website without notice.

Maface Solutions Ltd reserves the right to end promotions before the advertised closing date.

Buying from the Website

This website is owned and operated by Maface Solutions Ltd (company number 7324356). Purchases from this website are purchases from us.

Even though we try to accept all orders, sometimes this might not be possible. If your order is declined or cancelled by us after your credit card has been charged for the purchase, we will promptly issue a credit to your credit card.

Payment for the goods which you order must be made by one of the following credit or debit cards: Mastercard, Visa , Discover and Maestro. We won’t dispatch your order until we receive full cleared payment.

Currently, we can only accept orders from and dispatch goods to addresses within the UK Mainland.

Delivery dates of the goods are intended to be an estimate only. We will aim to deliver the goods within 3 to 5 working days of the acceptance of your order, subject to availability of stock.

The goods will be at your risk from the time of delivery. However, ownership of the goods will only pass to you on delivery provided we have received full payment.


We hope that you will be totally satisfied with your order. Our liability for losses you suffer as a result of us not complying with these Conditions is strictly limited to the purchase price of the goods you purchased and any losses which are a foreseeable consequence of us not complying with these Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be responsible for any indirect or consequential loss of any kind (including but not limited to loss of profits, revenue, or goodwill) howsoever arising in connection with your use of the website and any goods purchased.

We do not limit in any way our liability for:

(a) death or personal injury caused by our negligence;

(b) under section 2(3) of the Consumer Protection Act 1987;

(c) for fraud or fraudulent misrepresentation; or

(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

If you do not comply with these Conditions, we will hold you responsible if we suffer any loss as a result.

Intellectual Property Rights

The trademarks and logos displayed on this site belong to us. You are not authorised to use any trade mark or logo displayed on this site without our written permission.

Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. Please contact us if you would like to use any of the information for public or commercial purposes.

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